RETURN POLICY CRAFTLIPI

 

What is our return policy? 

CRAFTLIPI offers its customers a 3-day money back guarantee! So, orders may be placed in absolute peace of mind and without any hesitation.

For any reason, if you are dissatisfied with the merchandise, you may return Craftlipi's merchandise within 3 days of its delivery. In order to return the item, please contact our Customer Experience team at connect@craftlipi.com or call us at our helpline No. +91-3214-230567 with your Order number details to avail of authorisation and further instructions on initiating the return. 

  • The items being returned need to be as is and unused and in perfect condition. 
  • You must make sure the products under return are not tampered with or used. 
  • The items should not be broken or damaged.
  • All the products must be in their original packing and outer boxes. 
  • Damages due to misuse of product are not covered under the policy. 
  • Refund will be made available to you for the total purchase price, less the original shipping cost and the cost of return shipping. 
  • If you, however, receive damaged, defective or wrongly sent items, then the original shipping cost and the cost of return shipping will be borne by us.
  • Refunds will be issued in the form of a credit back to the convenient method of payment (NEFT/RTGS/Cheque). 

 

Seeking assistance –

My item arrived damaged:

What do we do next? 

In the unlikely event that your order arrives damaged, please email us with a photo of the damaged merchandise at connect@craftlipi.com. In order to be eligible for a return, you must notify us of the damage within 3 days of receiving the order. Please contact our Customer Experience team at connect@craftlipi.com or call us at +91-3214-230567 with your Order number details to request return.

  

Seeking assistance

I received the wrong item.

What do we do next?

Contact our Customer Experience team within 3 days of receiving your item. They’ll provide you with all necessary details for sending the incorrect item back. They’ll also help make sure the correct item is shipped out ASAP.

What are the conditions for return eligibility? 

We are reiterating this for complete clarity for our customers: 

Timeline: Contact our Customer Experience team within 3 days of receiving your items at connect@craftlipi.com or call us at +91-3214-230567 with your Order number details. 

Product condition: 

  • The items being returned need to be unused and in perfect condition.
  • You must make sure the products under return are not tampered with or used. The item should not be broken or damaged.
  • All the products must be in their original packing and outer boxes.
  • Damages due to misuse of product are not covered under the policy.

 

Seeking assistance

How can I cancel my entire order?

You can cancel your order only until before we have shipped the items. Please contact our Customer Experience team at connect@craftlipi.com or call us at +91-3214-230567 with your Order number details to request order cancellation.